Warranty Policy

At Ausker, we design our cookware to last. Every product is carefully crafted and tested to meet the highest standards of quality and durability.

All Ausker products are covered by the EU 2-Year Legal Guarantee, and selected items, such as our pans, include a Free Extended Warranty for additional peace of mind.

1. EU 2-Year Legal Guarantee (All Products)

All Ausker products automatically come with the mandatory 2-year legal guarantee provided under EU consumer protection law (Directive (EU) 2019/771).

This guarantee applies to every purchase made through Ausker.com or our authorized retailers.

What’s covered

If your product develops a manufacturing defect or does not conform to the contract within two (2) years from the date of delivery, Ausker will:

• Repair or replace the defective product free of charge, including all shipping costs, or
  
• Offer an appropriate refund when repair or replacement is not possible.
  

What’s not covered

The legal guarantee does not apply to:

• Normal wear and tear from regular use
  
• Damage caused by misuse, neglect, overheating, or improper cleaning
  
• Cosmetic changes that do not affect performance (such as discoloration or minor surface marks)

2. Extended Warranty for Ausker Pans (Free of Charge)

We are confident in the long-term performance of our cookware. That’s why all Ausker pans include an additional 3-year commercial warranty, bringing your total coverage to five (5) years from the date of delivery - at no extra cost.

What’s covered:

From year 3 through year 5, Ausker will provide one (1) replacement pan per purchased item if your pan experiences:

• Material degradation due to normal wear and tear, including coating wear
  
• Loss of non-stick performance under normal household use
  

This means that if your pan naturally wears down after years of regular cooking, you’re still protected.

What’s not covered:

The extended warranty does not cover:

• Cosmetic changes that do not affect functionality (such as minor scratches or color changes)
• Additional replacements beyond the included one (1) replacement
• Products purchased before 2025

Shipping costs

During the extended warranty period (years 3–5), customers are responsible for shipping costs related to the warranty claim.

Replacement Limit:

Each eligible product is entitled to one (1) warranty replacement under the extended warranty.

After a replacement is issued, coverage for that item is considered fulfilled.

3. How to Make a Warranty Claim

1. Contact our support team at info@ausker.com and include your order number, a brief description of the issue, and photos if possible.
2. Our team will review your request and confirm whether it qualifies under the EU legal warranty or the extended warranty.
   

Please note: this extended warranty does not cover purchases made prior to 2025, including items from the Masters Collection.